Innovation and technology are mercilessly persistent in the ever-growing digital space. Digital transformation is everywhere. Different sectors are increasingly making use of new emerging technologies which fit best to their advantage. The advantage here not only helps to build the brand or company's credibility, but also improves upon the customer experience.
Today, the global healthcare industry faces some major challenges – there’s increased demand for better care for the ageing population, and scarcity of trained staff and the unavoidable expenses associated with it. These challenges create enormous pressure on everyone involved, from the institutions, to doctors, nurses, and the patients they serve.
With this increase in demand and expectation of exceptional services, it is difficult to maintain the high quality and standard with limited resources and methods. To remedy this, hospitals are moving towards adapting to technology and automation to ease the burden on an already fragile system. The creation of mobile devices is bringing about transformative changes in the healthcare industry. The hospitals, clinics and private companies in this industry need a dynamic customer experience strategy as a vital part of their operational agility.
The healthcare industry is rapidly progressing towards innovation and enterprise mobile technology for a more unified customer experience. Mobile technology elevates the patient immersion and helps lift the workflow in conjunction with the specialists in the field. Hospitals can provide mobile applications, and other providers are encouraging their caregivers and patients to use them for access to better services and easy access to their medical records. For example, mobile technology can help in checking nearby pharmacy inventories and usage of medications specifically for a patient. The implementation of security tools such as Enterprise Mobile Management (EMM), will prevent healthcare mobile devices from data theft and multi-layered password protection.
The core of creating an effective clinical mobility program is to benefit the individuals who would use them in everyday work environments. These individuals include nurses, physicians, pharmacists, lab technicians, radiologists, patients and more. While nurses are actively engaged at the patient’s bedside and use technology daily, it’s the IT team that must implement and maintain the system while ensuring compliance with security and patient privacy requirements.
While it might be difficult for patients to grow accustomed to technology’s evolving role in their care, for more technologically astute patients, clinical mobility will be more of an expected demand than a major change. These future trends in healthcare mobility have the potential to reduce costs for Baby Boomers who are currently the oldest growing segment. For millennials, it is an ongoing yet more adaptive method of taking care of their health. New age technology has introduced the benefit of quickly quantifying one’s health. We can simply glance at a phone or watch to track the number of steps or miles walked, and monitor heart rate during exercise to prevent overexertion.
The convenience, interactivity and flexibility that these types of applications provide plays a vital role in the growth of the technological innovation in this industry. These applications are created to be used on tablets, smartphones, wearables and desktops/laptops for ease and accessibility.
With increase in demand for medical devices such as pulse oximeters, heart, blood pressure and glucose monitors, it is easier to combine the technologies with the applications via cloud systems. This not only cautions the patients of their health but also the healthcare provider in no time. Clinical mobility is transforming care at healthcare facilities around the world and is having a profound impact on nurses, doctors, IT executives and patients. This will ultimately result in better care for patients due to reduced costs, less stress on the system, and more efficient utilization of limited resources.
Hospitals already recognize the importance of personnel mobile devices and how rich applications and mobile solutions can help in monitoring the patient remotely; soon, artificial intelligence can be utilized to empower experts to gain insights.
This personalization will not only elevate patient care distantly, but also enrich the communications and collaboration of healthcare mobility in taking care of the patient. As the healthcare industry is being continuously revolutionized due to digital disruption, we hope to see data and mobile technology used to build seamless customer experiences and help those working in an industry dedicated to the betterment of the community.