Date: Monday, June 16th, 2025
Time: 5:00pm-7:30pm
Location: Bellevue, WA
Description: How do today’s leading companies design customer experiences that are smart, scalable, and future-ready?
Join Hitech Advisors and JPM Private Bank for an exclusive panel conversation on how AI is transforming customer experience—and how your organization can stay ahead.
Hear from CX and innovation leaders from T-Mobile, Microsoft, Starbucks, Amazon, Costco, Qualtrics, and top startups as they explore real-world applications of AI in customer engagement, support, and personalization.
We’ll unpack how organizations are using AI to:
- Deliver personalized experiences at scale
- Anticipate customer needs with predictive insights
- Enhance service with conversational AI
- Balance automation with the human touch
In this panel discussion, we’ll dive into how AI is shaping the future of CX, covering questions such as:
- How would you describe the current landscape of AI in customer experience?
(Think: chatbots, personalization engines, predictive analytics—what’s actually working today?) - What emerging AI technologies are beginning to reshape CX in a meaningful way?
(From generative AI to proactive customer support, what’s hype vs. what’s real?) - Where does AI provide the greatest strategic lift in delivering exceptional customer experiences and driving business outcomes?
- Can you share examples or case studies where AI has delivered measurable impact in CX?
(What did success look like, and what can others learn from it?) - What does the next generation of conversational AI look like—and how are leading organizations using chatbots and virtual assistants more effectively?
- How is AI enabling personalized experiences at scale?
(Let’s talk recommendation engines, dynamic content, and segment-of-one marketing.) - How are teams using AI to anticipate customer needs and engage proactively?
(From churn prediction to timely support outreach—what’s possible today?)
This is a “how-to” conversation for those looking to apply AI in practical, impactful ways to their customer strategy. If you’re designing or leading customer experiences—this is for you.
Enjoy refreshments, networking, and insights from some of the top minds shaping the future of customer interaction.
This event is hosted by Hitech Advisors and sponsored by JPM Private Bank. Please note that this is a private event, and we reserve the right to decline attendance for individuals who may be deemed competitors or who hold roles in sales and marketing.
Speakers
Gurdeep Pall
President of AI Strategy at Qualtrics
Gurdeep Pall is President of AI Strategy at Qualtrics, leading efforts to embed AI into customer and employee experience solutions. A former Microsoft executive with over 30 years in tech, he helped drive innovations in Windows, Skype, Bing, and Microsoft’s AI partnership with OpenAI.
Kalyan Basu
Leading AI Strategy at Qualtrics
Kalyan Basu is a technology strategist and product architect with deep expertise in both theoretical and applied artificial intelligence. He specializes in architecting high-impact software systems across all layers of the data and analytics stack, with a focus on building trustworthy, secure, and scalable AI and cloud-based platforms.
Driven by a passion for innovation and human-centered impact, Kalyan brings a collaborative mindset to product incubation, research leadership, and engineering strategy. His work spans cutting-edge domains including autonomous systems, bio-neural computing, digital twins, and formal verification frameworks.
Kalyan is a strong believer in lifelong learning and in advancing the frontier of AI through interdisciplinary collaboration and thoughtful product design.
Haresh Sangani
Founder and CEO at Hitech Advisors
Haresh Sangani is the CEO of Hitech Advisors, leveraging technology to improve business and life. Prior to that, Haresh co-founded Faira, the most modernized e-commerce platform for buying and selling homes in the US. He held leadership roles at Amazon, AT&T, Kronos, and several startups before turning founder and entrepreneur. Also serves as an advisor to select executives and founders.